Associate – Settlements, Chargebacks & Refunds at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Associate – Settlements, Chargebacks & Refunds

Location: Lekki, Lagos
Job Type: Full-Time

The Role

  • Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Settlement, Chargeback, and Refunds.
  • The successful candidate will be responsible for overseeing merchant settlements, processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
  • This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

Merchant Settlements:

  • Conduct daily, weekly, and monthly merchant settlements and reconciliation.
  • Review transaction details from merchants, reconcile settled transactions, and resolve exceptions and variances

Chargeback and Refunds Processing:

  • Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
  • Track and provide statistics on chargebacks and refunds for the Finance Team

Risk Management and Compliance:

  • Enforce strong risk and operational controls to ensure satisfactory audit results
  • Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

  • Prepare and submit weekly reports on merchant settlement activities.
  • Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
  • Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

  • Compile figures from various databases to build the team’s monthly chargeback report.
  • Validate chargeback reports using internal and external systems.

Collaboration and Support:

  • Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to reconciliation and settlement.

Required Competency and Skillset to be a Waver

  • Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
  • 2-4 years of experience in settlement operations, chargeback processing, or a related field.
  • High attention to detail, well organised and excellent analytical skills.
  • Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
  • Ability to adapt to change quickly and multi-task.
  • Client engagement experience
  • Ability to work as part of a team and manage projects

You’ll love this job if you:

  • Have an intellectual curiosity about payments and technology
  • Have high aptitude to quickly understand customer use cases and requirements
  • Have the ability to drive cross-functional teams from ideation to solution
  • Have the ability to manage proactive and reactive tasks effectively
  • Are self-driven, self-starter, extremely passionate, goal-getter
  • Are passionate about process improvements
  • Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
  • Embrace the challenge of managing multiple activities simultaneously
  • Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Closing Date
Not Specified.

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