Service Manager at 3Line

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Service Manager

Location: Lagos
Employment Type: Full-time


  • Build and maintain solid customer relationships by understanding their needs and providing personalized service solutions.
  • Develop and implement service strategies to enhance the customer experience and meet service objectives.
  • Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Ensure compliance with service-level agreements
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Remain in regular contact with your clients to understand and meet their needs
  • Provide professional after-sales support to maximize customer loyalty


  • A mid-level B.Sc graduate with 5+ years of experience either in service management or equivalent work experience.
  • Demonstrate success in customer service, handling complaints, budget management, and effective marketing tactics.
  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Project Management: Oversee projects and initiatives as it relate to the products being managed.
  • Proficient in customer relationship management tools and software for tracking and monitoring service performance.
  • Service Management: should have a deep understanding of service management principles and frameworks. This includes incident management, problem management, change management, and service-level management.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


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