Airport Check-in Customer Service Officer at a New Aviation Company

MalaikAir is not merely an airline; we are the wings of transformation, dedicated to connecting continents, bridging cultures, and creating a new era of travel. Our story began with a passion for connecting people, cultures, and places. Founded in 2019, with its base in Accra, Ghana, and transit hubs in Jamaica (Western Caribbean Hub) and Barbados (Eastern Hub), MalaikAir is an international, regional and customer-focused airline that has set a singular mission: to bring accessible, affordable, and convenient air travel to Africans, fostering connections between the African and Caribbean regions.

We are recruiting to fill the position below:

Job Title: Airport Check-in Customer Service Officer

Locations: Accra, Ghana; Abuja and Lagos
Employment Type: Full-time


  • Greet passengers in a courteous and professional manner.
  • Issue boarding passes and baggage tags accurately and efficiently.
  • Verify passengers’ identification and travel documents.
  • Assist passengers with check-in procedures and provide information on flight details, boarding gates, and departure times.
  • Resolve passenger issues or concerns regarding check-in, baggage, or flight information.
  • Collaborate with other airport personnel to ensure smooth passenger flow and efficient operations.
  • Maintain cleanliness and organization at the check-in counters and work area.
  • Adhere to company policies and procedures while maintaining a high level of professionalism.
  • Weigh and tag passengers’ luggage according to airline regulations.
  • Ensure compliance with security protocols and safety regulations during the check-in process.
  • Handle special requests such as seat assignments, upgrades, and wheelchair assistance.


  • BA / B.Sc from any reputable college or equivalent.
  • Excellent customer service skills with a friendly and approachable demeanor.
  • Knowledge of airline regulations and security procedures preferred but not required.
  • Ability to handle stressful situations calmly and professionally.
  • Flexibility to work various shifts, including weekends and holidays.
  • Physical ability to lift and maneuver luggage when necessary.
  • Strong communication skills, both verbal and written.
  • Ability to work efficiently in a fast-paced environment.
  • Attention to detail and accuracy in handling boarding passes and luggage tags.
  • Basic computer skills for using check-in systems and software.


How to Apply
Interested and qualified candidates should:
Click here to apply
Send an email with your CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  15th May, 2024.


Leave a Reply

Your email address will not be published. Required fields are marked *