Customer Insight Officer at Tincan Island Container Terminal Limited (TICT)

Tincan Island Container Terminal Limited (TICT), established in 2004 is a multinational company operating in Nigeria with its Terminal located at Tin-can Island Port, Terminal B (2nd Gate), Apapa, Lagos and has its Head Office at 1/3 Point Road, Apapa, Lagos.

We are recruiting to fill the position below:

Job Title: Customer Insight Officer

Location: Apapa, Lagos
Employment Type: Full-time
Work Model: On-site

Job Overview

  • Managing data, recognizing patterns, and identifying relationships to develop a customer-centric communication strategy for better Customer Experience and continuous improvement process
  • The job holder will monitor customer satisfaction levels and identify areas for improvement.
  • Collaborate with cross-functional teams – IT, Sales and Marketing, Customer service, documentation, etc to address customer inquiries, resolve issues and proact.
  • Analyze customer feedback and data to identify trends and make recommendations for service improvements.


  • Prepare and submit regular reports that summarize findings in a concise, graphical, and actionable manner.
  • Interpret data, analyze results using statistical techniques, and provide ongoing reports.
  • Recommend actionable insights based on data analyzed to improve Customer Experience and expand service portfolio.
  • Acquire data from primary or secondary data sources and maintain databases/data systems.
  • Identify and implement customer satisfaction process improvement initiatives towards improving product delivery, service TAT, and driving customer loyalty through improved NPS
  • Identify opportunities to leverage data analytics, automation, and AI for personalizing customer interactions and improving service quality.
  • Translate business objectives into research steps.
  • Consistently exercise independent judgment and discretion in research matters.
  • Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.


  • Bachelor’s Degree in Mathematics, Statistics, Accounting, or a related field.
  • Minimum of 3 years of professional work experience, out of which 2 years must have been spent in a similar role.
  • Proven ability to work independently and manage multiple priorities.
  • Experience working in a fast-paced corporate environment is a plus.
  • Can do attitude and ability to think outside of the box
  • Innovative mindset with a passion for delivering exceptional customer service.

Must-Have Skills:

  • Analytical skills – impressive understanding of Analytics and MS Excel, and has an understanding of the use of some Business Intelligence and Dashboard tools like Power BI, Tableau, and SQL.
  • Interpersonal Skills.
  • Teamwork.
  • Organizational and planning skills.
  • A team player, highly inquisitive, and analytical.
  • Excellent communication skills

Nice to Have Skills:

  • Time management.
  • Maintaining quality standards.
  • Innovative.
  • People management.

Behavioral Attributes:

  • Good relational skills.
  • Good judgment and decision skills.
  • Ability to perform under pressure.
  • Ability to multitask.
  • Detail oriented.


How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job title as the subject of the mail
Click here to apply


Closing date: Not specified


Leave a Reply

Your email address will not be published. Required fields are marked *