Loan Collector at Wema Bank Plc

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Loan Collector

Locations: South South, South East, South West and Northern Nigeria
Grade Level: EH1 – EH3

Job Summary

  • As an SME Field Loan Collector, you will play a pivotal role in our financial services team.
  • Your primary responsibility will be to manage and facilitate the efficient collection of loans from SME clients.
  • This dynamic role involves conducting field visits to client locations, assessing financial situations, and implementing strategic collection plans.
  • The ideal candidate will have a strong background in finance, a keen understanding of lending practices, and exceptional communication and negotiation skills.
  • Join our team and contribute to fostering positive client relationships while ensuring the financial health of our SME portfolio.

Key Expectations:

  • Engage customers past due on their loan payments physically and through other electronic means.
  • Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
  • Follow up on a daily basis with a promise to pay (PTP) through frequent visitation and phone calls and mails.
  • Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

  • A minimum of 50 interactions per day.
  • 12.5 million weekly recoveries.
  • 50 million recoveries on a monthly basis.

Below are the qualifications and skills required to work as a Tele-collector:

  • A First Degree in any Social Science or Management Science course
  • 3+ years of experience in a related field
  • Deeply curious to understand the ‘why.’
  • Ability to be collaborative and work with stakeholders and team members.
  • Excellent written and verbal communication skills
  • Deeply curious and want to understand the why.
  • Not satisfied with the status quo and want to raise the bar.
  • Technical and analytical background
  • Strong track record of execution.
  • Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
  • Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
  • Platform product leadership: collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
  • Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.

Professional Competencies:

  • Communication Skills
  • Time Management
  • Data Management
  • Team Collaboration
  • Ethical Conduct.
  • Customer Service Orientation
  • Knowledge of Regulations
  • Empathy
  • Negotiation Skills.

How to Apply
Interested and qualified candidates should:
Click here to apply

Closing date: Not specified

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