Lead, Customer Experience at Airtel Nigeria
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services. We are recruiting to fill the position below: Job Title: Lead, Customer Experience Job Identification: 522 Location: Lagos Job Type: Full-time Job Description The role is responsible for the governance, managing the relationships, interface and process compliance of the 3 Call Center BPOs. Ensure training of all customers facing staff by identifying frontline skill gaps/training needs based on laid down performance evaluation matrixes as well creating a seamless flow for resolving all Retailers and CP issues escalated to the Call Center. Provides critical management re...