Customer Service Representative (Igbo & English) at Seven-Up Bottling Company Ltd

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Seven-Up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Igbo & English)

Location: Ijora, Lagos
Job Type: Full Time

Job Summary

  • Customer Service Representative is the front line of support for the company's customers.
  • You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

  • Answer customer questions about products or services
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience.
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels

Qualifications

  • Bachelor's Degree in Business Administration or relevant field.
  • Must be open to working on a shift schedule
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
  • Must be proficient in Igbo language and fluent in English
  • Proficiency in Microsoft Office and customer service software.

How to Apply

Interested and qualified candidates should send their CV to: careers@sevenup.org using the Job Title as the subject of the email

Application Deadline  28th July, 2025.

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