Customer Service Representative / Secretary at Confidence Microfinance Bank

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Confidence Microfinance Bank commenced operations in 1995; was incorporated as a Private Limited Liability Company in Nigeria with registration number RC270471 dated 24th April 1995.

We are recruiting to fill the position below:

Job Title: Customer Service Representative / Secretary

Location: Kwara
Job type: Full Time

Key Responsibilities
Customer Service Duties:

  • Attend to customer inquiries via phone, email, and in-person.
  • Manage customer complaints and escalate unresolved issues to appropriate departments.
  • Maintain records of customer interactions and transactions.
  • Provide accurate information regarding products/services.

Secretarial Duties:

  • Manage front desk operations and maintain a welcoming office environment.
  • Maintain filing systems and organize company records efficiently.
  • Support the administrative needs of various departments as required.
  • Schedule appointments and manage calendars for staff or executives.
  • Prepare and manage correspondence, reports, and other office documents.

Requirements

  • Education: Minimum of a B.Sc. in Educational Management, Mass Communication, or related fields.
  • NYSC: Must have completed the National Youth Service Corps (NYSC) program.
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to multitask and work independently in a fast-paced environment.
  • Prior experience in customer service or administrative support is an advantage
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Good organizational and time-management abilities.

How to Apply
Interested and qualified candidates should send their CV to: support@confidencebank.ng using the job title as the subject of the mail.

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