Service Desk Officer at HR-Aid Consults

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HR-Aid Consults, a start up consulting firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Service Desk Officer
Location: Lekki, Lagos
Employment Type: Full-time
Work days: Monday - Friday

Job Overview

  • The Service Desk Officer is responsible for providing first-line support and assistance to internal and external customers regarding technical issues and inquiries.
  • This role involves troubleshooting hardware and software problems, assisting with system access and permissions, and ensuring timely resolution of IT-related issues to minimize disruptions to business operations.

Key Responsibilities

  • Respond promptly to service desk tickets, phone calls, and emails, providing technical support and guidance to end-users.
  • Diagnose and resolve hardware, software, and network issues, escalating more complex problems to the appropriate IT personnel.
  • Document all support activities, solutions, and resolutions in the service desk ticketing system for future reference and analysis.
  • Collaborate with other IT teams to identify and implement process improvements and enhancements to enhance service delivery and customer satisfaction.
  • Provide training and guidance to end-users on IT systems, tools, and best practices to optimize their productivity and efficiency.
  • Maintain a high level of professionalism, confidentiality, and customer service orientation in all interactions with internal and external stakeholders.
  • Install, configure, and maintain computer hardware, software, peripherals, and network devices.
  • Assist with user account management, including creating, modifying, and disabling user accounts, and resetting passwords.
  • Conduct software installations, updates, and patches, ensuring compatibility and compliance with company policies.

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a technical support role, preferably in a service desk or help desk environment.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization.
  • Customer-focused mindset with a commitment to delivering high-quality service and support.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
  • ITIL certification or knowledge of IT service management best practices is a plus.
  • Strong knowledge of computer hardware, software, operating systems, and networking technologies.
  • Proficiency in troubleshooting and problem-solving techniques, with the ability to diagnose and resolve technical issues efficiently.

Salary
N200,000 / Month.

How to Apply
Interested and qualified candidates should send their CV to: talent@hr-aidconsults.com using the Job Title as the subject of the email.

Note: We look forward to reviewing your application and considering you for this exciting opportunity to join our team!

Application Deadline 23rd May, 2025.

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