Customer Service Associate at Roqqu Nigeria Limited

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Roqqu Nigeria Limited is recruiting qualified candidates to fill the position below:

Job Title: Customer Service Associate

Location: Ikota Villa, Lagos
Employment Type: Full-time

Job Summary

  • We are looking for a Customer Service Associate to join our team.
  • The ideal candidate should have strong customer service skills and experience in account reconciliation. Banking experience is a plus but not required.
  • This role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

  • Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
  • Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
  • Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.
  • Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
  • Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.

Qualifications

  • Bachelor's degree in Business Administration, Finance, or related field preferred.
  • 1-2 years of relevant work experience
  • Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
  • Exceptional problem-solving skills and attention to detail.
  • Commitment to providing outstanding customer service and building positive customer relationships.
  • Banking operations experience is an added advantage.
  • Excellent communication skills, both verbal and written.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  20th July, 2025

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