Customer Service Representative at Vitel Wireless Limited

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Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Job Description

  • Greeting customers warmly and assisting with inquiries regarding products, services, billing, and other related issues.
  • Maintaining detailed records of customer interactions and progress.
  • Following up with new and existing clients to ensure satisfaction.
  • Upselling and cross-selling services to meet customer needs.
  • Maintaining knowledge of current promotions, products, and company policies.
  • Participating in team meetings, training sessions, and performance reviews.
  • Identifying customer needs and recommend appropriate solutions.
  • Handling customer complaints or service issues professionally and empathetically.
  • Following up to ensure customer satisfaction and building long-term customer relationships.
  • Ensuring the outlet is clean, organized, and that promotional materials are up-to-date and well-displayed.

Salary
N100,000 - N150,000 / Month.

How to Apply
Interested and qualified candidates should send their CV to: hr@vitelwireless.com using Job Title as the subject of the mail

Application Deadline 7th June, 2025.

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